Refund & Exchange
Our return policy is 14 days, as all of our products are carefully inspected before being shipped. Unfortunately, we can't offer you an exchange or refund after 14 days of the original purchase date.
To be eligible for a return, your item must be in the same original packaging condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org with your order number. If your return is accepted, we’ll send you instructions on how and where to send your package to. Items sent back to us without first requesting a return will not be accepted. You are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Collectively Joy.
We suggest that you may want to consider using a trackable shipping service or purchase insurance for your shipping. We cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you via email to advise you if your return was approved or rejected for a refund. If you are approved your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 days.
Please note that this amount will be subtracted from your merchandise refund. If the item(s) are returned for an exchange, we will provide a return shipping label to you at no charge.
Orders that return to us as being undeliverable as addressed by the carriers will receive an automatic refund (less the shipping) issued back to the original form of payment within 7 days.
Mail your return to:
Collectively Joy Returns
1360 S Figueroa St D356
Los Angeles, Ca 90015
You can always contact us for any return questions at email@example.com
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If your package does not successfully deliver and is sent back to CJ, it is typically due to insufficient address information. Your package will be returned and "Returned to Sender stated on your tracking information. This can happen if:
- The shipping address is misspelled
- The shipping address does not exist
- The carrier is unable to safely deliver the package
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The addressee has moved
- The carrier is unable to safely deliver the package
Return to sender packages will be restocked and you will be issued a store credit in the form of an E-Gift Card minus the initial shipping charges. Unfortunately, we are unable to reship in these instances as all returned shipments are processed. Instead, please use the E-Gift card to place a new order with the corrected address. However, please note that we do not guarantee your item will be in stock at the time of your reorder.
I received my order, but my item is defective, missing, or incorrect. What do I do?
We understand how frustrating this can be. Rest assured, we strive to make every order perfect. Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is incorrect, defective, or you believe that you are missing an item: Please email firstname.lastname@example.org within two business days of delivery. Depending on the circumstance we may be able to extend the time frame up to five business days, please report your item as soon as possible for an assessment. Please include a photo and description of the issue along with your item number to ensure a speedy resolution.
How to update your order:
Please email us at email@example.com as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.
Unfortunately, we cannot accept returns on sale items or e-gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
CHARGEBACK FRAUD DISCLAIMER:
With the rise of chargeback fraud also known as Friendly Fraud, Collectively Joy has contracted Legal counsel and Fraud Agents to investigate, pursue and respond to such types of fraud and claims.
If any person is found making false claims through our internal investigation OUR legal team has been instructed to pursue the matter criminally and or legally. Examples include, but are not limited to, reporting the crime to local authorities, collection placement, civil claim filing and reporting to the FBI Internet Crime Complaint Center. We take this matter seriously and will pursue these cases to the full extent of the law. Please note chargeback fees, collection and attorneys fees will be added.
Please note any person filing chargebacks to go around store policies will be subject to the above.
Please note any chargeback filed will forfeit any store credits. Should your bank side with us your store credit will not be reactivated and its lost for good.